Shipping policy

Introduction

Welcome to Moofa! We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.

Shipping Locations

We currently ship to the following regions:

  • Domestic (within Nigeria)
  • International (selected countries)

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Overnight Shipping: Next business day (domestic only)
  • Express Shipping: 2-3 business days (domestic), 5-7 business days (international)
  • Standard Shipping: 5-7 business days (domestic), 10-15 business days (international)

Processing Time

Orders are processed within 1-2 business days. Processing times may vary during peak seasons or due to high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. We may offer free standard shipping on domestic orders over depending on promotions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Customs, Duties, and Taxes

For international orders, customs and import duties may apply. These charges are the responsibility of the recipient. MooFaDesign is not responsible for any customs, duties, or taxes that may be incurred.

Shipping Address

Please ensure that your shipping address is correct and complete. Moofa is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact our customer service team at contact@moofadesign.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Delivery Issues

If you experience any issues with your delivery, please contact us at contact@moofadesign.com or +2348115926300. We will do our best to assist you.

Returns and Exchanges

Please refer to our Return and Exchange Policy for information on how to return or exchange items.

Contact Us

If you have any questions about our shipping policy, please contact us at: